You will also see a running Chat on the right of the console.You can transfer files, run command shell, access the registry, and get system information from the console tabs.You can invite another agent to join your session or transfer your session to another person.Security: BeyondTrust doesn’t leave a back door for us to log into.Click on Change Display Names and select YES.Enter your new display name in the Private or Public Display Name field(s).Scroll down to the Change Your Display Names section.Go to and log in with your NetID and password.To change your display name on the website: Please use either your first name or first name last initial. If you have a common name, like John, we recommend that you add the first initial of your last name (John M, John T, John R, etc). By default, your first name will be displayed. Once you log in to the client, your name will be displayed for users to click on. If you are logged in & inactive for more than 15 minutes, you will be logged out by the system. Up to 20 people can be logged in at one time. Log in to the console when you need to work with someone & please log out once your session is finished to free up the license.Select your platform, download, and then install the application. You can choose to install the application for PC, Mac, and Linux. Go to and log in with your NetID and Password.BeyondTrust Representative Console Installing the Representative Console: Learn more about purchasing a BeyondTrust Remote Support License.
Plus you can use the Web Rep Console to offer support from any web browser on any computer without needing your end users to download any plug-ins or applications.BeyondTrust Remote Support (Bomgar) provides fast, all-inclusive remote support for IT and support professionals. Use screen sharing and remote control to offer remote support to customers on iOS or Android devices. Bomgar works across a variety of platforms including Windows, Mac, Linux, SSH/Telnet, and Chrome OS. Steps to Initiate Bomgar Screen Sharing on Windows & Mac Windows Click the link shared by the support represenatative via email and download the Bomgar.exe file. Bomgar includes remote desktop for Mac, PC, Linux and mobile devices (Android, iPad) in one solution. Mac support should integrate with you help desk. Securely support end users, desktops, and their devices, and access servers and endpoints from anywhere in the world. BeyondTrust Remote Support is remote desktop access, service desk, and collaboration software for Windows, Mac, Linux, iOS (iPad, iPhone), and Android devices.
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